Acart is a full-service agency that understands that the evolving intersection between strategy, media and effective creative in ways that help transform brands—an agency driven by curiosity and data. We create work that builds brands, fuels commerce and drives measurable outcomes for our clients.

We are on the search for a talented, organized individual who hones the philosophy for the content production team to bring to life through flawless execution—quality user-centric experience.

Production designers often find themselves alternating between creative and technical design. Part of the role involves developing assets based on approved brand concepts, while the other entails securing specifications and ensuring that deliverables align perfectly with them.

At Acart, you’ll live that familiar scenario, but you’ll also do more. You’ll be familiar with all the brands we work with, but you’ll work closely with the conceptual team to become an expert in the nuances of our clients’ visual brands. Once a look and feel is established for a campaign, for example, you’ll apply it across a broad array of elements, as required. You’ll be the go-to person who ensures that all creative that’s developed for any of those clients is spot-on before it leaves the building. While comfortable and knowledgeable in the print world, you are an expert in bringing digital to life, whether online or out-of-home.

In your role, you’ll report to and support Acart’s Production Director, while also collaborating daily with individuals in our client experience, conceptual, and media teams. You will help implement practices that improve efficiency and ensure better results.

Your responsibilities

• Making various formats of supplied artwork production-ready (digital and traditional) and resolving any issues that arise during production
• Preparing final files, based on supplied media specifications in a variety of formats
• Preparing final press-ready files, based on supplied specifications for printed collateral, trade show materials, and dimensional assets
• Providing image retouching, clipping paths, and additional image manipulation, and preparing images for online and mobile applications
• Packaging and pre-flighting files for release to printers or media partners, and conducting press checks
• Creating PDFs for print and client review
• Cataloging and referencing creative files for future projects
• Troubleshooting problems as they arise with internal creative and media teams and external suppliers
• Creating HTML5 banners in line with publisher specifications
• Developing PowerPoint templates
• Adapting branded content, such as PDFs, Word docs, and PPTs, from an old look and feel to a new one

Throughout,

• You’ll need to show strong organizational skills, a methodical working style, and strong self-motivation
• You’ll also be required to multitask and work to tight deadlines—without compromising attention to detail and accuracy—while collaborating closely with art directors, designers, copywriters, developers, and others
• You’ll need to be skilled in the art of diplomacy, both within your department and when it comes to negotiating changes with content authors and clients. You should be known as a doer and a helper
• You’ll need to be a patient listener and confident communicator with a firm grasp of established goals and metrics for shared success
• Be curious – ask tough questions (where appropriate/necessary), encourage fresh perspectives and solutions
• Bring your expertise and proficiency in the role with industry specific awareness
• You are able to communicate efficiently and manage to stay calm under pressure
• Respond promptly to requests
• Build sincere relationships and prove yourself as a reliable team player

You bring

• 4–7+ years’ experience as a production designer in an agency or similar environment
• A passion for, and above-average proficiency using Creative Suite, Figma, and other creative tools
• A diploma or degree in graphic design is preferred. Familiarity with HTML/CSS will be considered an asset

About Acart:

Acart is a rapidly changing full-service creative agency driven by curiosity and data. We create work that builds brands, fuels commerce, and drives measurable outcomes for our clients. We are on a continuous quest to push the boundaries of creativity and technology, and we are looking to add a new team member to help us venture into uncharted territory. We are excited to announce the opening of a new role within our organization: AI Transformation Associate.

Position Overview:

As our AI Transformation Associate, you will be at the forefront of the fusion of creativity and technology, exploring how AI can advance our processes and capabilities. This role will be pivotal in identifying, implementing, and overseeing AI technologies that enhance efficiency, improve decision-making, and bring innovative solutions to our teams and clients.

Key Responsibilities:

AI Audit and Implementation: Conduct a comprehensive audit of current workflows across all departments to identify opportunities for AI integration. Evaluate and recommend AI tools that align with our needs, then oversee their successful implementation.

Training and Support: Develop and deliver comprehensive training programs to ensure all staff members understand how to use the newly implemented AI systems. Provide ongoing support to ensure a smooth transition and adaptation to the new tools.

Governance and Compliance: Create a governance framework for the use of AI tools within the organization. This includes establishing protocols to ensure ethical use, privacy compliance, and managing potential risks associated with AI usage.

Continuous Improvement: Monitor the effectiveness of the implemented AI solutions, gather feedback, and continuously improve systems to meet evolving needs.

Skills & Qualifications:

• Bachelor degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in AI technology implementation, preferably in an advertising or marketing context.
• Strong understanding of AI and machine learning technologies, their applications, and their potential impacts on business operations.
• Proven experience in conducting business process audits and implementing technology solutions.
• Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Familiarity with privacy and ethical considerations associated with AI usage.

Tools which you may have some experience with…

1. ChatGPT 3.5 – 4.0
2. Grammarly
3. Bert
4. Writesonic
5. Adobe Sensei
6. Copy.ai
7. Deep art
8. Jasper
9. Kite
10. Tensorflow
11. DeepL
12. Midjourney

Why Join Us?

Acart offers a dynamic, innovative environment where you can bring your passion for technology and creativity together. You will have the opportunity to shape a new role in our company, working with a team that values curiosity, innovation, and data-driven decisions. Join us on our journey as we explore the exciting potential of AI in the creative industry.

Acart is a rapidly changing full-service creative agency driven by curiosity and data. We create work that builds brands, fuels commerce, and drives measurable outcomes for our clients.

We are on the search for a talented individual who will provide strategic support in the form of HR admin, Accounts Payable, and other admin support to our ownership team.

This position will be responsible for providing administrative support to the ownership team, working on HR administration, handling data entry tasks, expense management using our agency management software, and supporting accounts payable processes. The ideal candidate should have excellent communication skills, be able to multitask and prioritize work, and be comfortable working in a fast-paced environment.

In your role, you’ll report to the Chief Innovation Officer and Co-Owner. You will work closely with Acart’s ownership team while also working with individuals on our management team.

Your responsibilities

• Provide administrative support to the ownership team, including calendar management, travel arrangements, and other administrative tasks as assigned.
• Assist with HR administration, including maintaining employee files and processing paperwork related to onboarding and offboarding.
• Handle data entry tasks using our agency management software, including entering vendor invoices and purchase orders into the accounting system.
• Support accounts payable processes, including reviewing invoices for accuracy, processing payments for approval, and maintaining accurate records using QuickBooks Online and our agency management software.
• Work closely with the finance team to ensure timely and accurate processing of invoices and payments.
• Respond to vendor inquiries and resolve any issues related to invoices or payments.
• Proficient in Word, Excel, PowerPoint, and familiar with the Microsoft 365 suite of software.
• Disciplined, attention to detail, particularly while working under pressure.
• Respond promptly to requests
• Answer phone inquiries through our general phone line
• Assist with other tasks as needed.

You bring

• 3-5 years of experience in administrative support or accounts payable.
• Previous education/experience working in a similar role
• Understanding of basic accounting principles
• A highly organized and keen eye for detail
• Efficient and clear communication, and aspire to stay calm under pressure
• You build sincere relationships and prove yourself as a reliable team player
• A proactive, deadline and results-driven attitude
• The ability to work well independently and as part of a broader team
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multitask.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Familiarity with the Microsoft 365 suite of software.
• Knowledge of accounting software (QuickBooks Online or similar) is preferred.
• French is not required, but considered an asset.

Acart is a full-service agency that understands that the evolving intersection between strategy, media and effective creative in ways that help transform brands—an agency driven by curiosity and data. We create work that builds brands, fuels commerce and drives measurable outcomes for our clients.

We are on the search for a talented, experienced account manager who will provide comprehensive support to our clients. We are looking for this to be a long-term role which will support our business as it continues to evolve. This dynamic position requires the ability to anticipate needs for clients, think critically, and offer solutions to problems with a high level of professionalism and confidence. Being able to think strategically through exposing our existing clients to new products and services while understanding the challenges which our clients face is key. Relationship building and strategic business growth is a core function of this role, the candidate has an established track record of successfully managing complex accounts and growing business within an existing client base.

As a client experience account manager at Acart, your focus will be on managing the overall health of VP, C-level and Marketing Manager/Director client relationships and the profitability associated with a portfolio of assigned accounts, while also ensuring projects are delivered successfully (at the quality) the business demands.

Your core role is to manage multiple projects for a roster of different clients, working closely with our Project Management team to ensure projects are delivered on time and on budget. You’ll be expected to provide strategic advice and insights while working closely with members of our strategy team, to effectively grow business by identifying new opportunities and services for existing clients.

You’ll be committed to fostering the development of work that inspires and motivates, and to that end you’ll be expected to quickly develop a deep understanding of our clients and their business goals, as well as any general or specific factors that could add value or pose a threat to them. You are the trusted council for your clients; you are their first call when they have an opportunity or issue that needs your guidance.

As a champion and mediator, you’ll effortlessly take the points of view of clients and our internal teams and effectively communicate those perspectives. Your goal is to promote a collaborative approach to problem-solving that always leads to outcome driven results.

In your role, you’ll report to the Client Experience Director. You will also be working daily with others in your department and individuals in our senior management, project management, strategy, creative, media, digital and business development teams.

Your responsibilities

As an Account Manager – You’ll contribute to the development of the annual business plan and success of the business as it pertains to your accounts under management. In addition, you’ll be expected to:

• Be actively engaged in the timely execution of specific tasks within the overall business plan
• Take an active role in the promotion of Acart work and community engagements through social channels, while encouraging members of your team to do the same
• Understand Acart’s complete service offering and confidently speak to the agency’s capabilities when called upon to do so
• Understand the agency’s business plan, policies, values, and brand, and be an active participant within your team
• Ensure that you understand the different processes and methodologies used at Acart (e.g., brand, social, strategy, media and development team processes and the tools used for each)
• Regularly pass on—to your coworkers—learnings derived from the projects completed, and client communications recorded.
• You’ll develop short-, mid-, and long-term account plans that identify and plot strategic approaches to maintaining—and, most importantly, farming—a range of client relationships. You will build out ideation sessions working closely with our strategic services team to ensure we are exposing our clients to new ideas, concepts and products which will help improve their current position. You’ll also have oversight of day-to-day project activities, ensuring that they meet expectations of quality, scope, and profitability within established timelines.
• Scope and plan out client proposals and manage budgets throughout project duration
• Strong people management and negotiation skills and a demonstrated ability to prioritize work and resources across projects, based on client priorities, while considering both short- and long-term needs
• It will be your primary responsibility to cultivate strong working relationships at all levels within your assigned client accounts, but especially within the VP- and C-levels (or others as stipulated by clients). And as a senior member within the client experience team, you’ll be expected to promote an environment of professionalism, trust, openness, and mutual respect.
• In all areas, you’ll need to be an excellent listener, communicator, and presenter with a firm grasp of established goals and metrics for the agency’s success.

You bring

• 3-5 years account management experience (or senior marketing management within a business)
• Demonstrated ability to manage fiscal marketing budgets, and a proven approach for managing multiple projects.
• Ability to work with little to no oversight
• Resourceful and strategic – ability to adapt to a fast-paced environment
• Impeccable communication skills
• Demonstrated ability to understand marketing and advertising as a core function of any business
• Bilingual is considered an asset

Acart is a full-service agency that understands that the evolving intersection between strategy, media and effective creative in ways that help transform brands-an agency driven by curiosity and data. We create work that builds brands, fuels commerce and drives measurable outcomes for our clients.

We are on the search for a full-time Digital Media Planner/Buyer to join our growing team. We’re looking for someone with deep expertise in digital media planning and buying who is passionate and curious about media and advertising, staying current on advertising trends, and emerging media. You also understand B2B and B2C segments fluently and understand how each of these audiences consumes creative advertising.

In your role, you’ll report to our Media Director, while collaborating with Client Experience and Creative teams. You will play a critical role in a Media Department that plans and buys media space for national and local businesses in a variety of industries including retail, sports, transit, health care, and government. You are strategic and understand the importance of media in successful campaigns. You lead by example and hold yourself accountable. You are highly skilled when it comes to understanding our clients and their businesses and the challenges and opportunities they face.

You’re expected to understand Acart’s complete service offering and confidently speak to the agency’s capabilities when called upon to do so. In addition, you’ll be required to:

• Assist the Media Director and Senior Planners in developing innovative and strategic digital media strategies for our clients
• Prepare and present media plans that will deliver on our clients’ objectives
• Setup and launch digital campaigns within ad platforms including Facebook, Google, Twitter, Snapchat, and LinkedIn
• Negotiate the purchase of media space with media vendors and manage all related contracts and insertion orders
• Work with the Acart digital and client teams to coordinate the performance measurement framework
• Monitor ad spends and optimize ad performance of digital campaigns by detecting and identifying top performing tactics
• Prepare and present campaign reports, performance insights, and recommendations
• Work with other agency teams in the development of ad material specs and ad distribution
• Work alongside the Media Director and Client Experience team to develop new business for the agency

You bring

• A minimum of 2 years digital media planning and buying experience with strong knowledge of paid search/SEO, display advertising, and social media advertising (E-commerce experience is an asset)
• Expertise about the Canadian digital media landscape, usage trends, and available advertising vehicles and formats
• Experience working with media research tools such as Comscore and Vividata to inform your digital media recommendations
• Experience working with digital marketing platforms such as Google Ads, Facebook Business Manager, Google Analytics, Google Tag Manager, and E-commerce platforms such as Shopify
• An ability to be analytical, organized, detail oriented, and to multi-task
• Skills as a team player but also the ability to work independently
• Proficiency in Excel, PowerPoint, Word, and Outlook
• Strong written and oral presentation skills in English (French is an asset)

Acart is a full-service agency that understands that the evolving intersection between strategy, media and effective creative in ways that help transform brands—an agency driven by curiosity, creative excellence and data. We create work that builds brands, fuels commerce and drives measurable outcomes for our clients.

We are on the search for a talented, organized individual who will provide comprehensive support to our agency teams.

Our agency is a dynamic, fast-paced workplace that requires a person to not only be able to juggle competing priorities but be a versatile problem solver and stay calm under pressure. The role of project manager at Acart requires you to translate client project briefs and budgets into effective/efficient project schedules and tactical briefs for our team to follow. But it does not stop there. Once the schedule is created and the tasks are set, you must be able to recommend the right talent for the job and understand intimately what skills and abilities they possess. Your job at its core is to ensure resources complete work on-time and on-budget. This job will require high quality communication skills, agile thinking, a keen eye for data and an ability to whip various types of projects with diverse types of team members.

You will use different forms of project management such as: Agile, Scrum, Iterative, and Waterfall. While you may not be an expert in all these types of projects out of the gate, you have a thirst for knowledge and a willingness to learn and will make it your life’s work to ensure you can successfully deploy projects of all shapes and sizes. You roll up your sleeves to get the work done and can prioritize workflow in your sleep and ensure that the team remains on-task throughout the lifecycle of projects. Lastly you live and breathe technology and will be the company resident with our project management software infrastructure.

In your role, you’ll report to the studio director. This position does not require the management of other staff.

Your responsibilities

• Engaged with multiple projects—some focusing on creating or evolving brand systems, and others focusing on go-to-market campaigns
• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• In collaboration with client experience, prepare budgets based on scope of work and resource requirements
• Track project costs to meet budget
• Create POs for various projects such as media, creative, production, strategy
• Develop and manage a detailed project schedule and work plan
• Develop tactical briefs and deploy tasks to assigned team members
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and adjust as needed
• Ensure all deliverables pass quality assurance benchmarks
• Measure project performance to identify areas for improvement

You bring

• 5+ years’ experience in a similar role
• A background in project management with specific agency experience
• A strong understanding of digital projects, integrated campaigns, and media
• Experience working within various types of project management software
• An interest in new platforms and technologies
• Proven ability to solve problems creatively
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline