We’ve built a culture that will work for you.
Working at Acart
We strive to do the best work for our clients, and we do it all while working reasonable hours. We’re flexible and collaborative, and we focus on building a welcoming, inclusive environment where every person who works here has an opportunity to thrive.
Hybrid work environment
We can create an even better workplace – one where we are more connected and are able to find the perfect balance between work and home, personal and professional. Acart is in the office Tuesday through Thursday.
Unlimited paid vacation days
When you start here, you don’t have a fixed number of paid days. Instead, you can request paid time off when you need it. This applies to personal days, sick days, and vacation. We want you to succeed, and this means supporting you to take time away from the office to recharge.
Work while you roam
This flexible approach introduces the ability for staff to work up to a maximum of 6 weeks per year fully remote from a wide selection of locations.
Comprehensive group benefits
Our group benefits include life and disability insurance, generous coverage for health, dental, and vision, and a fully covered Employee Assistance Program.
Professional growth & fair compensation
Where you’re going matters to us. Career management and mentorship along with a continuing education support program means we can help you get there. Our pay bands ensure compensation equity and give us a benchmark for measuring performance.
Other nice things
From a pet-friendly office environment to biannual company offsites, a company paid breakfast every Tuesday, as well as commission on new business opportunities, and a $1,000 employee referral bonus. Nice.
Our beliefs
To build a great environment together, we work from a collective set of beliefs. When everyone is on the same page it’s easy to have a good day at the office.
We work
together
We can’t do what we do without each other. Each of us has a different skillset, a different point-of-view, and owns different parts of the process. Embrace this and use it to help solve whatever you’re trying to solve.
Have an
opinion
Your experience got you here, and with that experience comes a point of view. Expressing your opinion ensures we have diversity in our thinking and that enables better problem solving.
Be curious
Nobody has all the answers and it’s ok to say: I don’t know. If you’re wondering about something – project info, decisions being made, lunch options – hone in and ask some questions.
Own your success
Own what you do. For you to grow, and for our company to grow, it’s important we aim just outside our reach. We can all be leaders and decision-makers.
We trust
each other
In a fast-paced environment nobody intentionally tries to get under your skin. If you’re feeling put out: give the benefit of the doubt, have a conversation, and then work to resolve it.
Enjoy your work
We get to come up with creative solutions to all aspects of our business. We get to push the envelope, evolve, learn, and grow. If you’re not having any fun – find out why and we’ll figure it out.
Open positions
Are you ready to work with a highly strategic and creative team? If you can solve problems with big ideas, and care about results – you belong at Acart.
AI Transformation Associate
Overview
As our AI Transformation Associate, you will be at the forefront of the fusion of creativity and technology, exploring how AI can advance our processes and capabilities. This role will be pivotal in identifying, implementing, and overseeing AI technologies that enhance efficiency, improve decision-making, and bring innovative solutions to our teams and clients.
Responsibilities:
AI Audit and Implementation: Conduct a comprehensive audit of current workflows across all departments to identify opportunities for AI integration. Evaluate and recommend AI tools that align with our needs, then oversee their successful implementation.
Training and Support: Develop and deliver comprehensive training programs to ensure all staff members understand how to use the newly implemented AI systems. Provide ongoing support to ensure a smooth transition and adaptation to the new tools.
Governance and Compliance: Create a governance framework for the use of AI tools within the organization. This includes establishing protocols to ensure ethical use, privacy compliance, and managing potential risks associated with AI usage.
Continuous Improvement: Monitor the effectiveness of the implemented AI solutions, gather feedback, and continuously improve systems to meet evolving needs.
Skills & Qualifications:
- Bachelor degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in AI technology implementation, preferably in an advertising or marketing context.
- Strong understanding of AI and machine learning technologies, their applications, and their potential impacts on business operations.
- Proven experience in conducting business process audits and implementing technology solutions.
- Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Familiarity with privacy and ethical considerations associated with AI usage.
Tools which you may have some experience with…
- ChatGPT 3.5 – 4.0
- Grammarly
- Bert
- Writesonic
- Adobe Sensei
- Copy.ai
- Deep art
- Jasper
- Kite
- Tensorflow
- DeepL
- Midjourney
Why Join Us?
Acart offers a dynamic, innovative environment where you can bring your passion for technology and creativity together. You will have the opportunity to shape a new role in our company, working with a team that values curiosity, innovation, and data-driven decisions. Join us on our journey as we explore the exciting potential of AI in the creative industry.
Does this sound like your job?
QA Specialist/Editor
Acart is a rapidly changing full-service creative agency driven by curiosity and data. We create work that builds brands, fuels commerce, and drives measurable outcomes for our clients.
We are seeking a meticulous and detail-oriented Quality Assurance Specialist/Editor to join our team. This role is pivotal in ensuring the highest standards of quality across all our outputs, from strategy and media plans, to creative, to digital campaigns and web products. The ideal candidate will possess a keen eye for spotting errors, inconsistencies, and areas for improvement, coupled with strong editing skills to refine content for clarity, accuracy, and impact. You’ll also ensure that facts, such as dates and statistics, are accurate in copy and designed content, and that deliverables adhere to the standards of a client’s brand.
In short, you’ll be on the front line of efforts to ensure that the agency delivers top quality, error-free work.
In your role, you’ll report to Acart’s Studio Operations Director, while also collaborating daily with individuals in our client services, strategy, media, creative, and studio management teams.
Main responsibilities:
- Quality Assurance: Review all deliverables for accuracy, consistency, grammar, spelling, punctuation, and adherence to brand guidelines.
- Content Editing: Edit written content to ensure clarity, coherence, and alignment with project objectives and target audience.
- Style Guide Adherence: Ensure consistency in tone, style, and messaging across various platforms and mediums, while also maintaining brand voice and identity.
- Cross-Functional Collaboration: Collaborate closely with strategists, media, designers, writers, project managers, and other stakeholders to address feedback and implement revisions effectively.
- Feedback and Reporting: Provide constructive feedback to project teams to enhance the overall quality of work and identify recurring issues or areas for improvement. Generate reports on quality metrics and trends.
- Process Improvement: Proactively identify opportunities to streamline workflows, improve efficiency, and enhance quality assurance procedures.
- Training and Development: Assist in the training and development of team members on best practices for quality assurance and editing.
Qualifications:
- Bachelor’s degree in English, Communications, Journalism, or a related field.
- Proven experience in quality assurance, editing, or a similar role within a creative agency or related industry.
- Exceptional attention to detail and ability to maintain high-quality standards under tight deadlines.
- Strong digital QA skills, including proficiency in testing web pages, emails, social media content, and other digital assets across various platforms and devices.
- Proficiency in using editing tools and software (e.g., Adobe Creative Suite, Microsoft Office, Grammarly, etc.).
- Strong communication and collaboration skills, with the ability to provide clear, constructive feedback.
- Familiarity with branding principles and the ability to uphold brand guidelines.
- A proactive mindset with a passion for continuous learning and professional development.
Does this sound like your job?
e-Commerce Specialist
As the e-Commerce specialist at Acart, you have expertise in digital marketing tactics on e-commerce platforms such as Amazon, Shopify, WooCommerce, and Big Commerce. You have a data-driven mindset and use various data sources (such as Google Analytics, or similar) to understand the market, its personas, and their behaviours, and ultimately achieve business objectives. Your ability to think strategically, coupled with a hands-on approach to problem-solving, allows you to navigate complex challenges and drive continuous improvement. You thrive in a fast-paced environment, adapting quickly to changing market dynamics and leveraging emerging technologies to stay ahead of the curve.
Main responsibilities:
- Manage our e-commerce accounts daily in the US and Canada. Experience with Amazon, Shopify, WooCommerce, and Big Commerce, etc. and other marketplaces is highly advantageous.
- Create, maintain, and optimize product listings. This involves SEO optimization, content & merchandising, and ensuring alignment with all platform policies and guidelines.
- Strategize, execute, and manage paid campaigns end-to-end to drive growth, profitability, and brand visibility. This includes conducting keyword research, initial setup, daily performance optimization, and data-driven reporting.
- Work closely with cross-functional teams including Strategy, Creative, and Production to create and execute comprehensive e-commerce strategies.
- Monitor sales metrics and performance data to pinpoint areas for insights and opportunities for improvement and implement strategies that yield higher conversion rates and sales.
- Investigate and troubleshoot issues with each platform, including account health and listing problems.
- Ensure product performance and reviews are optimized to maintain a positive reputation and drive customer satisfaction.
- Experience with conversion rate optimization and converting prospects to buyers through A/B testing, content optimization, UX design, CTA optimization.
- Experience with heatmapping technology specific to conversion based landing pages and websites.
- Strong understanding surrounding e-commerce plugins and add-ons to drive site performance for e-commerce clients.
Qualifications:
- Relevant degree required, or experience building and growing an e-commerce business.
- 3-5 years’ experience in an eCommerce environment with digital marketing experience including performance marketing, conversion optimization, attribution, and/or online customer acquisition.
- Can demonstrate expertise in driving online growth across various digital channels (Amazon, Shopify, WooCommerce, and Big Commerce, etc.).
- Experience with social buying platforms such as Google Merchant Centre, Facebook Shop, TikTok Shop, etc.
- Experience with website analytics tools (e.g., Google Analytics, Adobe Analytics, etc.).
- Thorough understanding of performance platforms and up to date with the latest trends and best practices in SEO, SEM, Social and Programmatic media.
- Demonstrated expertise in executing integrated marketing campaigns.
- Able to work with a cross functional team and provide digital strategies for continuous growth and customer experience improvement.
- Experience creating digital marketing programs in complex and multi category environments.
- Excellent communication (oral, written, and presentation) skills.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and make data-driven decisions.
- English (bilingual French/English would be an asset).
Does this sound like your job?
Project Manager
Acart is a full-service agency that understands that the evolving intersection between strategy, media and effective creative in ways that help transform brands—an agency driven by curiosity, creative excellence and data. We create work that builds brands, fuels commerce and drives measurable outcomes for our clients.
We are on the search for a talented, organized individual who will provide comprehensive support to our agency teams.
Our agency is a dynamic, fast-paced workplace that requires a person to not only be able to juggle competing priorities but be a versatile problem solver and stay calm under pressure. The role of project manager at Acart requires you to translate client project briefs and budgets into effective/efficient project schedules for our team to follow. But it does not stop there. Once the schedule is created and the tasks are set, you must be able to select the right talent for the job and understand intimately what skills and abilities they possess. Your job at its core is to ensure resources complete work on-time and on-budget. This job will require high quality communication skills, a keen eye for data and an ability to whip various types of projects with diverse types of team members.
You will use different forms of project management such as: Agile, Scrum, Iterative, and Waterfall. While you may not be an expert in all these types of projects out of the gate, you have a thirst for knowledge and a willingness to learn and will make it your life’s work to ensure you can successfully deploy projects of all shapes and sizes. You roll up your sleeves to get the work done and can prioritize workflow in your sleep and ensure that the team remains on-task throughout the lifecycle of projects. Lastly you live and breathe technology and will be the company resident with our project management software infrastructure.
In your role, you’ll report to the Director, Client Experience. This position does not require the management of other staff.
Your responsibilities
- Engaged with multiple projects—some focusing on creating or evolving brand systems, and others focusing on go-to-market campaigns
- Determine and define project scope and objectives
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Prepare budget based on scope of work and resource requirements
- Track project costs in order to meet budget
- Create POs for various projects such as; media, creative, production, strategy
- Develop and manage a detailed project schedule and work plan
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement
You bring
- A background in project management with specific agency experience
- A strong understanding of digital projects, integrated campaigns and media
- Experience working within various types of project management software
- An interest in new platforms and technologies
- Proven ability to solve problems creatively
- Experience seeing projects through the full life cycle
- Excellent analytical skills
- Strong interpersonal skills and extremely resourceful
- Proven ability to complete projects according to outlined scope, budget, and timeline
Does this sound like your job?