Careers

Acart is a full-service agency that understands the evolving intersection between strategy, media, and effective creative in ways that help transform brands—an agency driven by curiosity and data. We create work that builds brands, fuels commerce, and drives measurable outcomes for our clients.

We are on the search for a talented, organized individual who will provide comprehensive support to our client experience team. This dynamic position requires the ability to anticipate needs for clients as well as being an advocate for the quality of work that the agency produces and the requirements for great work (e.g., clear objectives, appropriate resources, adequate time, proven processes). It’s that great work that gives our clients the greatest value.

As an CX director at Acart, your focus will be on managing the overall health of VP- and C-level client relationships and the profitability associated with a portfolio of assigned accounts, while also providing guidance and oversight to account teams assigned to daily project activities.

You’ll be expected to provide strategic advice and insights while working closely with members of our strategy team.

You’ll be committed to fostering the development of work that inspires and motivates, and to that end you’ll be expected to quickly develop a deep understanding of our clients and their business goals, as well as any general or specific factors that could add value or pose a threat to them.

As a champion and mediator, you’ll effortlessly take the points of view of clients and our internal teams and effectively communicate those perspectives. Your goal is to promote a collaborative approach to problem-solving that can lead to award-winning results.

In your role, you’ll report to the Director of Client Experience. You may have multiple account managers reporting to you, while also working daily with others in your department and individuals in our senior management, strategy, creative, and finance teams.

Your responsibilities

As a leader at Acart – You’ll contribute to the development of the annual business plan and success of the business as it pertains to your department and the needs of your team. In addition, you’re expected to:

• Be actively engaged in the timely execution of specific tasks within the overall business plan
• Be accountable for team KPIs that drive the Acart brand and overall success of the agency
• Attend and actively participate in team leader training and planning sessions
• Actively practice giving direct feedback in the moment and encouraging and enabling others to do the same in all levels of the organization
• Take an active role in the promotion of Acart work and community engagements through social channels, while encouraging members of your team to do the same

As a team leader – You’re expected to understand Acart’s complete service offering and confidently speak to the agency’s capabilities when called upon to do so. In addition, you’ll be required to:

• Understand the agency’s business plan, policies, values, and brand, and ensure they are practiced by your team and clearly communicated when onboarding new hires
• Ensure that your team understands the different processes and methodologies used at Acart (e.g., brand, video, and development team processes and the tools used for each)
• Set clear expectations with your team and hold it—and yourself—accountable for them
• Regularly pass on—to your team and coworkers—learnings derived from the leadership training in which Acart has made a significant investment
• Engage in regular communications and “temperature checks” with your team and individual members (e.g., monthly department meetings and one-to-one’s)
• Recruit, interview, hire, and assist with onboarding new employees
• Mentor talent, conduct performance reviews (three-month and annual), solicit peer reviews, etc.
• Encourage and facilitate professional development for team members
• Monitor, evaluate, and recommend employee compensation (including salary, raises, time off in lieu, and bonuses)
• Monitor time off requests/approvals in Timetastic in a timely manner
• Direct ongoing building and fostering of your team, which includes ensuring individuals have what they need to succeed in their jobs (e.g., tools, skills, equipment) and are being challenged creatively and strategically in their roles
• Offboard employees (conducting exit interviews, collecting equipment/keys, handling any necessary communications to colleagues/clients, reviewing emails and laptop contents that may not have been saved on the server, etc.)

As a team contributor – This covers multiple activities.

• You’ll develop short-, mid-, and long-term account plans that identify and plot strategic approaches to maintaining—and, ideally, growing—a range of B2B client relationships. You’ll also have oversight of day-to-day project activities, ensuring that they meet expectations of quality, scope, and profitability within established timelines.
• It will be your primary responsibility to cultivate strong working relationships at all levels within your assigned client accounts, but especially within the VP- and C-levels (or others as stipulated by clients). And as a leader within the client services team, you’ll be expected to promote an environment of professionalism, trust, openness, and mutual respect. You’ll also assist with career development and succession planning through strong mentoring and coaching.

Throughout,

• You’ll need to be an excellent listener, confident communicator, and presenter with a firm grasp of established goals and metrics for shared success
• Be curious—ask tough questions (where appropriate/necessary), encourage fresh perspectives and solutions
• Bring your expertise and proficiency in the role with industry specific awareness
• You are able to communicate efficiently and manage to stay calm under pressure
• You respond promptly to requests
• You build sincere relationships and prove yourself as a reliable team player

You bring

• 6+ years of digital, media, or integrated agency experience or similar experience leading digital projects for an integrated marketing/advertising firm or organization will be considered (in other words, you need to show us what you’ve done to prove that you can lead digital projects, and that you understand technical website structures (including UX, IA, navigation, and content), effective lead-generation initiatives, and email marketing campaigns to positively affect business outcomes)
• Strong media background is an asset
• A deep knowledge of brand and/or go-to-market campaign development and execution processes
• Strong people management and negotiation skills and a demonstrated ability to prioritize work and resources across projects, based on client priorities, while considering both short- and long-term needs
• Sufficient depth of knowledge in project management and development models (waterfall, iterative, and agile) to be able to educate clients and oversee the delivery of projects using these approaches
• Familiarity with digital marketing tools used for research, content development, tracking, and reporting
• Experience working with global B2B and B2C clients will be considered an asset

Acart is a full-service agency that understands the evolving intersection between strategy, media and effective creative in ways that help transform brands—an agency driven by curiosity and data. We create work that builds brands, fuels commerce, and drives measurable outcomes for our clients.

We are on the search for a talented, organized individual who will provide comprehensive support to our client experience team. This dynamic position requires the ability to anticipate needs for clients as well as being an advocate for the quality of work that the agency produces and the requirements for great work (e.g., clear objectives, appropriate resources, adequate time, proven processes). It’s that great work that gives our clients the greatest value.

This is an entry-level position, in which you’ll support the client experience team in the day-to-day management of active marketing and advertising projects. Our hope is that, as we show you how a creative agency works, you’ll fine-tune your project management skills and be prepared to step into a more senior role. In the meantime, you may end up managing smaller projects, with some oversight.

In your role, you’ll report to an account manager or director, while interacting daily with others in your department and individuals in our strategy, creative, production, media, finance, and studio management teams.

Your responsibilities

• Set up, update, and manage projects within our project management infrastructure
• Attend client and internal briefings, prepare agendas and take meeting notes to disseminate to clients and internal teams
• Facilitate the flow of projects between internal and external teams
• Under supervision, prepare estimates and invoices
• Be a patient listener and confident communicator with a firm grasp of established goals and metrics for shared success
• Manage cross-platform programs—including branding, integrated campaigns, web, mobile, social—while also building an understanding of how digital tools add value to business strategy and performance
• Show a genuine interest in clients and coworkers and ask questions when appropriate to inform, explore, and continuously widen and improve your knowledge and skills
• Be curious—ask tough questions (where appropriate/necessary), encourage fresh perspectives and solutions
• Bring your expertise and proficiency in the role with industry specific awareness
• Be able to communicate efficiently and manage to stay calm under pressure
• Respond promptly to requests
• Build sincere relationships and prove yourself as a reliable team player

What you bring

• You are open and able to both receive and give constructive feedback
• You are an enthusiastic team player
• You are a digital native (or can pass as one), with a strong desire to understand how innovative digital solutions are delivered as part of complex, integrated communications solutions
• A can-do attitude and strong desire to be part of a team that’s committed to delivering top-quality, award-winning work on behalf of its global clients
• The ability to work well under pressure and in a fast-paced environment
• A natural bent for remaining highly organized and detail-oriented (nothing falls through the cracks on your watch)
• A post-secondary degree or diploma in marketing or advertising is preferred
• Experience working with a creative agency or client-side marketing department is an asset
• Bilingualism is not required, but would be considered an asset

What we offer

• A competitive salary and benefits package
• Opportunities for professional growth and development within a leading digital marketing agency
• A collaborative, innovative, and inclusive work culture
• Flexible working arrangements to support work-life balance
• Access to cutting-edge tools and technologies

Acart is a full-service agency that understands that the evolving intersection between strategy, media and effective creative in ways that help transform brands-an agency driven by curiosity and data. We create work that builds brands, fuels commerce, and drives measurable outcomes for our clients.

We are on the search for a full-time Digital Media Planner/Buyer to join our growing team. We’re looking for someone with expertise in digital media planning and buying who is passionate and curious about media and advertising, staying current on advertising trends, and emerging media. You also understand B2B and B2C segments fluently and understand how each of these audiences consumes creative advertising.

In your role, you’ll report to our Media Director, while collaborating with Client Experience and Creative teams. You will play a critical role in a Media Department that plans and buys media space for national and local businesses in a variety of industries including retail, sports, transit, health care, and government. You are strategic and understand the importance of media in successful campaigns. You lead by example and hold yourself accountable. You are skilled when it comes to understanding our clients and their businesses and the challenges and opportunities they face.

You’re expected to understand Acart’s complete service offering and confidently speak to the agency’s capabilities when called upon to do so. In addition, you’ll be required to:

• Work with the Senior Programmatic Buyer in developing innovative and strategic digital media plans for our clients
• Prepare and present programmatic media plans that will deliver on our clients’ objectives
• Setup and launch digital campaigns within social ad platforms including Facebook, Google, X, Snapchat, Tik Tok, and LinkedIn
• Work with programmatic platforms such as Google DV360, Amazon DSP and TradeDesk
• Negotiate the purchase of media space with media vendors and manage all related contracts and insertion orders
• Work with the Acart digital and client teams to coordinate the performance measurement framework
• Monitor ad spends and optimize ad performance of digital campaigns by detecting and identifying top performing tactics
• Prepare and present campaign reports, performance insights, and recommendations
• Work with other agency teams in the development of ad material specs and ad distribution
• Work alongside the Media Director and Client Experience team to develop new business for the agency

You bring

• A minimum of 3+ years digital media planning and buying experience with strong knowledge of display advertising and social media advertising (Ecommerce experience is an asset) and new formats including Connected TV and streaming audio
• Expertise about the North American digital media landscape, usage trends, and available advertising vehicles and formats
• Experience working with digital marketing platforms such as Google Ads, Facebook Business Manager, Google Analytics
• An ability to be analytical, organized, detail oriented, and to multi-task
• Skills as a team player but also the ability to work independently
• Proficiency in Excel, PowerPoint, Word, and Outlook
• Strong written and oral presentation skills in English (French is an asset)

Acart is a full-service agency that understands that the evolving intersection between strategy, media and effective creative in ways that help transform brands—an agency driven by curiosity and data. We create work that builds brands, fuels commerce and drives measurable outcomes for our clients. 

We are on the search for a talented, hungry sales executive which will be working to build a pipeline of evergreen accounts. As a Media Inside Sales Executive, you will play a pivotal role in accelerating Acart’s revenue growth by identifying and capturing new business opportunities across North America. Your expertise in sales, combined with your ability to build and nurture strong client relationships, will be essential to your success. You will leverage industry-leading tools and platforms to prospect, cold call, email, and secure meetings that lead to deal close, all while maintaining a relentless focus on achieving and exceeding sales targets. To be successful in your role, you will need to learn the media landscape (if you don’t come with prior media sales experience) this will involve; pay-per-click advertising, SEM, programmatic, DSP and SSP platforms and traditional media (OOH/TV/Radio). 

In your role, you’ll report to our Chief Revenue Officer and you will be supported with a series of account managers, led by our CX Director to manage the accounts which you bring into the agency. 

Key responsibilities: 

• Territory Development: Strategically build a sales territory in North America from scratch, supported by content marketing efforts and other key marketing channels. 
• Client Acquisition: Drive new business by identifying high-potential prospects, conducting cold outreach, and securing meetings with key decision-makers. 
• Relationship Management: Develop and sustain strong relationships with clients by understanding their unique needs and providing tailored advertising solutions. 
• Sales Methodology: Develop and refine a sales methodology that drives consistent results, including regular reporting on key performance indicators (KPIs). 
• Negotiation & Closing: Demonstrate exceptional negotiation skills to close deals and drive revenue growth, all while ensuring client satisfaction. 
• Market Expertise: Stay ahead of industry trends and developments, particularly in PPC, social media, programmatic advertising, DSPs, SSPs, and related areas. 
• Collaboration: Work closely with our account management team to ensure seamless onboarding and ongoing client success. 
• Data-Driven Decisions: Utilize your analytical skills to interpret sales data and make informed decisions that optimize sales strategies and outcomes. 
• Adaptability: Thrive in a fast-paced environment where adaptability and resilience are key to achieving sales goals. 

What You Bring: 

• Experience: 3+ years of experience in an inside sales role, media sales, or a related field, with a proven track record of meeting or exceeding sales targets. 
• Technical Proficiency: Working knowledge of CRM and prospecting tools (e.g., ZoomInfo, LinkedIn, Pipedrive). 
• Sales Skills: Exceptional cold calling, lead generation, negotiation, and closing skills, with the ability to develop and execute compelling sales pitches. 
• Communication: Excellent verbal and written communication skills, with the ability to craft persuasive messaging and build rapport with clients. 
• Self-Motivation: A relentless drive to achieve goals, with a self-starter attitude and the ability to work independently or as part of a team. 
• Client-Centric Approach: A strong focus on understanding client needs and delivering solutions that drive client success and satisfaction. 
• Education: A diploma or degree preferably in marketing, media, or a related field. Experience contributing to successful RFP processes is a plus. 

What We Offer: 

• Competitive base salary + commission 
• Recoverable commission draw (while you build your territory) 
• Unlimited cap on commission + multipliers for exceeding total target revenue. 
• Remote role or in-office 
• AI tools to support sales efforts 
• Flexible paid time off policy 
• Remote work anywhere policy 
• Home-office setup allowance 
• Phone and internet subsidy